Frequently Asked Questions

The following are some frequently asked questions that we have received from our clients, if you have a website related question for us which you can’t find an answer for, please do contact us and we will try to help.

General Questions:

Do I need a developer or a designer to create my website?

The roles of developer and designer frequently overlap in the design of websites, some people can indeed perform both roles. A loose description of the roles are as follows;

Web designer: A web designer creates the style and look of the web site, producing the layout, graphics, buttons and images within the site whilst also understanding the best practices of designing for the internet. Most, if not all, web designers should be able to create and launch a basic website.

Web developer: A web developer creates and programs the code for the website. A developer is often needed for websites which require more complex functions, websites with online shops or that contain searchable databases of information for example.

and also…

Web master: Typically Web master is a term used to describe the administrator of a website once it has been created and launched.

So the answer is dependant on what you will require of your website.

Do I need to hire a “local” web site designer?

Many of the sites we have created have been for local business’ who have found us via Google or have been recomended via word of mouth. Such is the nature of this we are happy to say word has spread and we have now created sites for clients countrywide.

By using emails and the telephone, we’ve found it perfectly possible to communicate effectively with clients without the need for a face to face meeting.

How long does it take to have a web site designed?

The time frame is determined by the size of your web site, the complexity of your project and its design, and also our current work schedule.

How much does a web site cost?

There are quite a few factors that are going to affect the cost of your web site.

These factors include how many pages you are going to have, if you want to sell products on your website, how interactive your web site will need to be and the style and graphic work involved.

You will also need web hosting and domain name registration in order to launch a new website.

Your Website

Why does it matter how my site looks, so long as it works?

A professional looking Web site is more important than you think. People who visit your site will most likely make a snap decision about whether to work with you or buy from you based on what they see. Your site may ‘work’ but if a visitor can not find the information they need about your business or its products they will most likely go elsewhere.

I have a site already, buy why can’t I find it in the search engines?

We will happily take a look and tell you our opinion on this issue and also offer recomendations that may help.

How do I get my website listed on search engines, especially Google?

Google offer a list of guidelines to webmasters and designers which we follow as a basic part of our web design service.

Modern search engines also like to find your site through links to your site from other websites. Google especially relies on your incoming links as a factor in deciding your place in its results. We always advise our clients on the best practices of optimising their site and the best way to get results from the popular search engines.

Terms

What is a domain name?

A domain name is a specific web site address that you can buy and is used to point visitors to your website.

Our domain name is zookx.com.

I have bought a domain name, do I still need web hosting to have my website on the internet?


Yes, you will need someplace to host your web pages so that others can view them. Your domain name is merely a friendly address people can use to remember and get to your site.

What is web hosting?

Web hosting is the physical space that your website will be at. There is usually a monthly or yearly fee to ‘rent’ this space.

What is site maintenance?

Maintenance is the work involves to update your website with new content and items. Most good web sites have new content updated regularly, fresh content will keep your visitors coming back.

Client Guidelines

What domain name should I choose?

This depends on how you are going to use and market your domain name.

If you are going to be telling people over the phone or face to face, choose something that is easy to say and simple to spell. With the number of available domains becoming less and less it can be difficult to find the ‘right’ name. We’re happy for you to contact us to advise you of what might be the right domain name to best serve your business or project.

How do I send text to you for use on my web site?

The easiest way for us to transfer the text you send us into your Web Site is by sending it in an email to us in a plain ASCII text format.

Plain text attachments are also good. (Note Pad .txt document ect.) If you are sending copy for several Web Pages at the same time, please make clear in the file what text is for which page. And We would ask that you please make sure that all your text has been spell checked before sending to us.

Why can’t I see the changes you’ve made to my website?

Back in the slow old days of dial up internet connections, the web browser cache was invented to store visited web pages and images on your computer, So the next time you visit that same web page on the internet you will in fact only be seeing an old version of that page from your own computer. The problem with this is that if the web page content has changed since your previous visit, you won’t see it.

In Internet Explorer on PC, simply hit [F5] to force reload your browser.

In Firefox on PC, simply hit [Ctrl+R] to force reload your browser.

In AOL on PC, simply hold down the [Ctrl] key and click the AOL browser Reload icon to force reload your browser.

On Macs, simply hit [Cmd+R] to force reload any Mac browser.

I have a large print catalog/brochure. Can I use the same exact design for my website?

Most print designs won’t work that well for web pages, We could make the whole page a graphical image exactly like your printed page but large, full page, graphics take time to load, search engines can’t read the text within them, and they will typically be frustrating to navigate for the customer.

If you are happy with your current catalog/brochure then the main design elements can normally be incorporated into a website design with no problem at all.

It has been our experience that it is usually easier, more cost effective and produces better results for our clients if we create a website based on their print catalog (for example) instead of trying to create a design exactly like the printed piece.

Will my website be accessible to users browsing via their mobile phone?

Your site most likely will be visible to mobile phone users, however their experience of viewing it will vary depending on the phone and website type. If you want to be sure your clients and customers can access your website with a mobile phone we recommend adding an additional ‘mobile’ area to your site. This area is coded specifically to be mobile phone friendly, containing only the most essential information from your site in an organised fashion.

I want to establish a strong presence on the Web, Where do I begin?

If you have decided you want a web site or have any questions, simply fill out our contact form or send us an email to start the process. Whether you currently have a web site that is under-performing or you are completely new to the web we would love to help or to provide you with a no obligation quote.

For more information on our creative services email us at: hello@zookx.com and we’ll call or email you straight back.